1 Do you provide samples for testing?
Yes, we are pleased to offer samples for preliminary testing. For food flavors, free samples are available; for daily fragrances, a small handling fee may apply. This ensures you can evaluate product characteristics before placing a full order.
2 How do you control product quality?
Quality is our core principle. We have a professional R&D team and a dedicated QC department. 100% inspection is conducted during production, followed by a second rigorous quality review before shipment.
3 What are the available packaging sizes?
We offer multiple options including 1KG/2KG/5KG plastic buckets and 20KG/25KG sealed drums. Custom packaging solutions can also be discussed based on your requirements.
4 What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is 10kg for small packages and 20kg for large drums. If the desired flavor is in stock, the MOQ can be negotiated, though smaller quantities may affect the unit price.
5 What is the typical delivery time?
For in-stock items, we typically ship within 48-72 hours after payment. For large-scale or custom orders, the delivery timeline will be negotiated and confirmed based on the production schedule.
6 How should these products be stored?
Store in a cool, dry, well-ventilated, and dark place away from heat sources. Shelf life is 5 years for water-soluble flavors and 3 years for oil-soluble variants when kept tightly sealed.
Aeterna Biotech
