❓ Frequently Asked Questions
Q1. What products can you purchase from us?
A: We offer a wide range of Essential oils and Carrier oils.
Q2. What is your sample policy?
A: We provide free samples, while the shipping cost is covered by the customer. This sample fee will be considered as part of the down payment and deducted from your total amount when placing a mass production order.
Q3. How do I proceed with an order?
A: First, share your requirements or application. We will provide a quote based on your needs. Once the price is confirmed, we will issue an invoice and arrange delivery upon receiving payment.
Q4. How do you guarantee product quality?
A: Our products are manufactured under a strict quality control system with a defective rate of less than 0.2%. We always provide a pre-production sample and conduct a final inspection before shipment.
Q5. What payment methods are accepted?
A: We accept T/T, L/C, and Western Union.
Q6. How should the olive oil be stored?
A: It should be stored in a cool, dry, well-closed container, kept away from moisture and strong light or heat to maintain its properties.
Aeterna Biotech
